Batch Processing Administrator Job Opportunity at NMB Bank Plc

  • Full Time
  • Anywhere

Batch Processing Administrator Job Opportunity at NMB Bank Plc

NMB Bank Plc,Batch Processing Administrator Job Opportunity at NMB Bank Plc

Dar es Salaam

Job Description

Job Location :Head Office

Job Purpose:

  • Batch Processing Administrator is responsible for running the end of day process in the Core Banking System (CBS).
  • The position requires an aptitude and energy to work in the night shift as End of day (EOD) for the Bank is run on a daily basis.
  • Support Branches to ensure they also end the day smoothly and all business units process the batch on time before the actual Head office EOD Run.

Main Responsibilities:

  • Handle incoming queries related to EOD from branches and head office and escalate to level 2 if there is a complex case.
  • Actively run EOD batch and ensure that it is completed within 2- 4 hours.
  • Immediately escalate any incident in EOD process to second level support team available on call.
  • Ensure that the core banking system users are allowed to login to the system by activating the login time level 30 minutes before branches or business open for a day.
  • Restrict access to the system to avoid users to login in disallowed time to avoid fraud.
  • Go the extra mile to resolve incidents related to EOD and all issues which need to be resolved by 3rd level support to be logged in my oracle Support portal.
  • Ensure the CBS Application is refreshed to improve the system performance before allowing all users to login.
  • Throughout the EOD process, they maintain detailed records of EOD incidents in a special knowledge base tool.
  • Support department – wide operations by creating, editing, and maintaining IT documents. This can include
  • Frequently Asked Questions (FAQs) documents for users that detail common issues and how to resolve them without opening a service desk or My oracle support (MOS) ticket.
  • Submission of End of Day/End of Month /End of Year reports immediately after the process is completed.

Knowledge and Skills:

  • In-depth knowledge of the bank operations, procedures and systems
  • Ability to absorb and retain information quickly
  • Ability to effectively prioritize and execute tasks in a high-pressure environment.
  • Exceptional customer service orientation
  • Ability to fast type and submission of EOD batches.
  • Excellent written and spoken communication skills
  • Substantial experience in IT support to customers
  • Problem Solving skills
  • Must be attentive to details.
  • Time Management skills and should be able to set priorities when handling multiple cases.
  • Team collaboration skills – routinely work with other IT personnel to resolve user issues.
  • Excellent technical and computer skills

Qualifications and Experience:

  • Bachelor’s degree or its equivalent in Computer Science or related disciplines from a recognized institution.
  • At least 2 years working experience in banking specifically in batch processing

NMB Bank Plc is committed to creating a diverse environment and is proud to be an equal opportunity employer

Job closing date : 20-Jan-2023


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