Parts Sales Support Representative-PSSR New Job at Sandvik Tanzania,2023
Sandvik is a global, high-tech engineering group providing solutions that enhance productivity, profitability and sustainability for the manufacturing, mining and infrastructure industries. We are at the forefront of digitalization and focus on optimizing our customers’ processes. Our world-leading offering includes equipment, tools, services and digital solutions for machining, mining, rock excavation and rock processing. In 2021 the Group had approximately 39,000 employees and revenues of about 86 billion SEK in about 150 countries within continuing operations.Parts Sales Support Representative-PSSR New Job at Sandvik Tanzania,2023
KEY AREAS GENERAL
- Know and understand the customers equipment and fleet requirements
- Develop and pursue My Sandvik opportunities
- Develop and pursue sales opportunities for Aftermarket products and service
- Develop customer call plans to maximise customer visits
- Partner with customers to provide solutions with respect to aftermarket parts, service and consumables
- Monitor parts usage patterns
- Maintain an up to date knowledge of the local market and competitor conditions.
OPERATION ACTIVITIES
- Sell parts and service in a territory;
- Assess customers potential for parts and services;
- Develop and own a sales and service plan for designated accounts or territory i.e. accountable for sales revenue;
- Assess technical issues with all Sandvik products and prepare / submit quotations for small to medium expenditure for account manager
- Assist with site communication of bulletins and alerts for all Sandvik’s products;
- Forecasting and Budgeting;
- Monitor parts usage patterns and liaise with inventory controllers;
- Responsible for achieving target DSO for their customers.
EFFECTIVE CUSTOMER RELATIONS
- Be part of an account team and customer interactions
Develop customer relationships that ensure customers to remain loyal to Sandvik’s brand
- Liaise between customers and Sandvik to ensure all warranty claims are settled in a timely fashion and are fast tracked as much as possible
- Customer visits and partnering with customers to provide solutions with respect to after-market parts, service and tools and consumables.
KPIs
- Order intake vs budget/forecast
- Total Invoice Issued by Nominated Business Types Mix (Actual vs. targe)
- Total Invoice growth accounts managed
- Revenue per machine
- Operations cost as % of revenue
- Order fill rate
- Inventory performance
- Revenue vs budget/forecast
- Revenue per machine
- DSO (Debtor Days Outstanding)
- Customer Survey
- NPS (Net Promoter Score) – per account
EDUCATION
Degree in Business Management/Engineering or equivalent professional experience
Experience
- Experience in earth moving parts environment (5 years)
- Experience in Sales and Marketing (5 years)
- English proficiency
- Experience in mining applications (Specifically mechanized mining) (5 years)
